第一天

上 午

Module 1: Course Introduction

1.5 hrs

Module 2: ITSM Review

2 hrs

下 午

Module 3: Planning & Managing ITIL Release & Control (IRC) Processes

3 hrs

Case Study 1: Justifying/Setting up of the IRC Processes

2 hrs

第二天

上 午

Module 4: Configuration Management

2 hrs

Case Study 2: Managing the Configuration Management Process

2 hrs

下 午

Case Study 3: Organizing the Configuration Management Process

2 hrs

Case Study 4: Optimizing the Configuration Management Process

2 hrs (optional)

第三天

上 午

Module 5: Change Management

2 hrs

Case Study 5: Managing the Change Management Process

2 hrs

下 午

Case Study 6: Organizing the Change Management Process

2 hrs (optional)

Case Study 7: Optimizing the Change Management Process

2 hrs

第四天

上 午

Module 6: Release Management

2 hrs

Case Study 8: Managing the Release Management Process

2 hrs

下 午

Case Study 9: Organizing the Release Management Process

2 hrs

Case Study 10: Optimizing the Release Management Process

2 hrs (optional)

第五天

上 午

Module 7: Optimizing Release & Control Processes

2 hr

Case Study 11: Auditing/Improving the IRC Processes

2 hrs

下 午

Module 8: Exam Prep

2 hrs

Examination

2 hrs