{"id":611,"date":"2018-10-01T13:19:27","date_gmt":"2018-10-01T05:19:27","guid":{"rendered":"http:\/\/www.eddic.net\/mall\/?p=611"},"modified":"2024-01-02T19:52:57","modified_gmt":"2024-01-02T11:52:57","slug":"the-principle-of-golden-customer-service","status":"publish","type":"post","link":"http:\/\/www.eddic.net\/mall\/the-principle-of-golden-customer-service\/","title":{"rendered":"\u91d1\u724c\u5ba2\u6237\u670d\u52a1\u6cd5\u5219"},"content":{"rendered":"<h1>\u91d1\u724c\u5ba2\u6237\u670d\u52a1\u6cd5\u5219<\/h1>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-3-4\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n\u6839\u636e\u82f1\u822a\u5bf9\u987e\u5ba2\u6240\u4f5c\u7684\u8c03\u67e5\uff0c\u201c\u5e73\u5747\u4e00\u4e2a\u5546\u52a1\u4e58\u5ba2\uff0c\u4e00\u751f\u5982\u679c\u90fd\u642d\u4e58\u82f1\u822a\uff0c\u7ea6\u521b\u9020150\u4e07\u7f8e\u5143\u7684\u8425\u4e1a\u989d\u201d\u3002\u6211\u4eec\u5982\u4f55\u901a\u8fc7\u670d\u52a1\u8d62\u5f97\u8fd9\u6837\u7684\u201c\u7ec8\u751f\u5ba2\u6237\u201d\u5462\uff1f\u82f1\u822a\u5bf9\u987e\u5ba2\u6240\u4f5c\u7684\u8c03\u67e5\u8fd8\u663e\u793a\uff1a\u201c\u5982\u679c\u5bf9\u987e\u5ba2\u7684\u62b1\u6028\u5904\u7406\u5f97\u5f53\uff0c67\uff05\u7684\u62b1\u6028\u987e\u5ba2\u4f1a\u518d\u5ea6\u642d\u4e58\u82f1\u822a\u73ed\u673a\u201d\u3002\u90a3\u4e48\u4efb\u4f55\u80fd\u6539\u5584\u987e\u5ba2\u670d\u52a1\u7684\u505a\u6cd5\uff0c\u90fd\u662f\u6700\u597d\u7684\u6295\u8d44\u3002<\/p>\n<div class=\"su-quote su-quote-style-default\"><div class=\"su-quote-inner su-u-clearfix su-u-trim\">\n<strong style=\"color: #FF8A00\">\u96be\u9053\u522b\u4eba\u8fc7\u4e8e\u6177\u6168\u5927\u65b9\u8fd8\u4f1a\u8ba9\u4f60\u60ca\u60e7\u5417\uff1f\u4f60\u4f1a\u56e0\u4e3a\u4e00\u4e2a\u5ba2\u6237\u8fc7\u4e8e\u6ee1\u610f\u800c\u7126\u8651\u5417\uff1f\u5f53\u7136\u4e0d\u4f1a\u3002\u90a3\u4e9b\u6ee1\u610f\u7684\u5ba2\u6237\u5c31\u50cf\u8fc7\u773c\u4e91\u70df\uff0c\u5f88\u5feb\u5c31\u4f1a\u88ab\u5fd8\u6389\u4e86\uff0c\u4f46\u4e00\u65e6\u6709\u4e00\u4e2a\u5ba2\u6237\u4e0d\u6ee1\u610f\uff0c\u4f60\u7684\u9ebb\u70e6\u5c31\u5927\u4e86\u3002<\/strong><br \/>\n\u2014\u2014\u9009\u81ea \u7b80\u00b7\u5361\u5c14\u68ee\u300a\u771f\u7406\u7684\u77ac\u95f4\u300b<br \/>\n<\/div><\/div>\n<p>\u6211\u4eec\u5982\u4f55\u9488\u5bf9\u987e\u5ba2\u7684\u62b1\u6028\u548c\u6295\u8bc9\uff0c\u505a\u51fa\u6070\u5f53\u7684\u5e94\u5bf9\uff0c\u4ece\u800c\u8d62\u5f97\u4ed6\u4eec\u7684\u518d\u6b21\u5408\u4f5c\u5462\uff1f\u6211\u4eec\u5c06\u901a\u8fc7\u8be5\u8bfe\u7a0b\u6765\u5e2e\u52a9\u4f60\u4e3a\u516c\u53f8\u5efa\u7acb\u6709\u6548\u7684\u5916\u90e8\u5ba2\u6237\u548c\u5185\u90e8\u5ba2\u6237\u670d\u52a1\u7684\u539f\u5219\u3001\u4f53\u7cfb\u548c\u65b9\u6cd5\u3002<\/p>\n<p>\u7f8e\u56fd\u8457\u540d\u4f5c\u5bb6\u3001\u5b66\u8005\u7231\u9ed8\u751f\u5728\u6587\u7ae0\u300a\u62a5\u916c\u300b\u4e2d\u5199\u9053\uff1a\u201c\u6bcf\u4e00\u4e2a\u4eba\u4f1a\u56e0\u4ed6\u7684\u4ed8\u51fa\u800c\u83b7\u5f97\u76f8\u5bf9\u7684\u62a5\u916c\u3002\u201d\u201c\u5728\u751f\u6d3b\u5f53\u4e2d\uff0c\u6bcf\u4e00\u4ef6\u4e8b\u60c5\uff0c\u90fd\u5b58\u5728\u7740\u76f8\u7b49\u4e0e\u76f8\u5bf9\u7684\u529b\u91cf\u3002\u201d\u4e5f\u5c31\u662f\u8bf4\u4e0d\u7ba1\u4f60\u4ed8\u51fa\u7684\u591a\u5be1\uff0c\u4f60\u6c38\u8fdc\u4f1a\u5f97\u5230\u4e0e\u4ed8\u51fa\u76f8\u5bf9\u7684\u62a5\u916c\u3002\u4f60\u4eca\u5929\u7684\u6536\u5165\u662f\u4f60\u8fc7\u53bb\u52aa\u529b\u7684\u62a5\u916c\u3002\u5047\u5982\u4f60\u8981\u589e\u52a0\u62a5\u916c\uff0c\u4f60\u5c31\u8981\u589e\u52a0\u4f60\u7684\u8d21\u732e\u4ef7\u503c\u3002\u4ece\u957f\u8fdc\u6765\u770b\uff0c\u4f60\u7684\u62a5\u916c\u7edd\u5bf9\u4e0d\u4f1a\u8d85\u8fc7\u4f60\u7684\u4ed8\u51fa\u3002\u8ba9\u6211\u4eec\u4e3a\u6211\u4eec\u5185\u90e8\u548c\u5916\u90e8\u5ba2\u6237\u4ed8\u51fa\u66f4\u591a\uff0c\u8fd9\u5c06\u5e2e\u52a9\u6211\u4eec\u81ea\u5df1\u8d62\u5f97\u66f4\u591a\uff01<br \/>\n<\/div><\/div>\n<div class=\"su-column su-column-size-1-4\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n\u516c\u5f00\u8bfe\u7a0b <strong style=\"color: #FF8A00\">5500 \u5143\/\u4eba<\/strong><br \/>\n<a href=\"https:\/\/jinshuju.net\/f\/T0HtZP\" class=\"su-button su-button-style-flat su-button-wide\" style=\"color:#FFFFFF;background-color:#FF8C00;border-color:#cc7000;border-radius:45px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:7px 22px;font-size:17px;line-height:26px;border-color:#ffaf4d;border-radius:45px;text-shadow:none\"><i class=\"sui sui-credit-card-alt\" style=\"font-size:17px;color:#FFFFFF\"><\/i> \u62a5\u540d\u652f\u4ed8<\/span><\/a>\n<a href=\"https:\/\/jinshuju.net\/f\/dz3Owd\" class=\"su-button su-button-style-flat su-button-wide\" style=\"color:#FFFFFF;background-color:#424242;border-color:#353535;border-radius:45px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:7px 22px;font-size:17px;line-height:26px;border-color:#7b7b7b;border-radius:45px;text-shadow:none\"><i class=\"sui sui-commenting\" style=\"font-size:17px;color:#FFFFFF\"><\/i> \u610f\u5411\u54a8\u8be2<\/span><\/a>\n<\/div><\/div>\n<\/div>\n<div class=\"su-tabs su-tabs-style-default su-tabs-mobile-stack\" data-active=\"1\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\"><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">\u8bfe\u7a0b\u4fe1\u606f<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">\u8bfe\u7a0b\u4e3b\u8bb2<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">\u8bfe\u7a0b\u7eb2\u8981<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">\u8bfe\u7a0b\u8bc4\u4ef7<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">\u7cbe\u5f69\u6848\u4f8b<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">\u516c\u5f00\u8bfe\u8868<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">\u5e38\u89c1\u95ee\u9898\uff08FAQ\uff09<\/span><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"\u8bfe\u7a0b\u4fe1\u606f\">\n<h5>\u8bfe\u7a0b\u65f6\u957f<\/h5>\n<p>12\u5c0f\u65f6 \/ 2\u5929 <\/p>\n<h5>\u8bfe\u7a0b\u6536\u76ca<\/h5>\n<p>\u901a\u8fc7\u672c\u6b21\u8bfe\u7a0b\uff0c\u6211\u4eec\u5c06\u7814\u8ba8\u548c\u89e3\u51b3\u5982\u4e0b\u95ee\u9898\uff1a<br \/>\n1. \u5e2e\u52a9\u5b66\u5458\u5b66\u4f1a\u5bf9\u5927\u5ba2\u6237\u7684\u8bc6\u522b<br \/>\n2. \u5ba2\u6237\u6ee1\u610f\u5bf9\u4e8e\u4f01\u4e1a\u6210\u957f\u7684\u610f\u4e49\u548c\u4ef7\u503c<br \/>\n3. \u201c\u5411\u65e5\u8475\u201d\u7684\u5ba2\u6237\u670d\u52a1\u7406\u5ff5\u662f\u5982\u4f55\u63a8\u52a8\u5ba2\u6237\u670d\u52a1\u4f53\u7cfb\u5efa\u8bbe\u7684\uff1f<br \/>\n4. \u5982\u4f55\u5efa\u7acb\u6709\u6548\u7684\u5185\u90e8\u5ba2\u6237\u548c\u5916\u90e8\u5ba2\u6237\u670d\u52a1\u6d41\u7a0b<br \/>\n5. \u4ec0\u4e48\u662f\u5ba2\u6237\u7684\u6f5c\u5728\u9700\u6c42\uff1f\u5982\u4f55\u6316\u6398\u5ba2\u6237\u7684\u201c\u6f5c\u5728\u9700\u6c42\u201d\u548c\u201c\u589e\u5f3a\u9700\u6c42\u201d\uff1f<br \/>\n6. \u6d41\u5931\u4e00\u4f4d\u987e\u5ba2\u4f1a\u6709\u591a\u5927\u7684\u635f\u5931\uff1f<br \/>\n7. \u5982\u4f55\u7ba1\u7406\u5ba2\u6237\u6295\u8bc9\u65f6\u7684\u5fc3\u7406\u9884\u671f\uff1f<br \/>\n8. \u7ba1\u7406\u5ba2\u6237\u6295\u8bc9\u7684\u5173\u952e\u6b65\u9aa4\u662f\u4ec0\u4e48\uff1f<br \/>\n9. \u5982\u4f55\u5feb\u901f\u4e0e\u6f5c\u5728\u5ba2\u6237\u5efa\u7acb\u8054\u7cfb\uff0c\u5b66\u4f1a\u5236\u5b9a\u5ba2\u6237\u5173\u7cfb\u53d1\u5c55\u8ba1\u5212<br \/>\n10. \u4e86\u89e3\u5ba2\u6237\u5e38\u89c1\u7684\u8d2d\u4e70\u52a8\u673a\u3000\u3000<br \/>\n11. \u600e\u6837\u5224\u65ad\u6211\u4eec\u4f01\u4e1a\u4ea7\u54c1\u5728\u5927\u5ba2\u6237\u5fc3\u76ee\u4e2d\u7684\u6ee1\u610f\u5ea6<br \/>\n12. \u5982\u4f55\u4fdd\u8bc1\u6bcf\u4e2a\u6210\u5458\u90fd\u6709\u5927\u5ba2\u6237\u81f3\u4e0a\u7684\u670d\u52a1\u7406\u5ff5\u548c\u7cbe\u795e<br \/>\n\u00bb \u600e\u6837\u4ee5\u6700\u4f73\u7684\u601d\u7ef4\u8d62\u5f97\u5927\u5ba2\u6237\u7684\u8ba4\u53ef<br \/>\n\u00bb \u6709\u6548\u5730\u6ee1\u8db3\u5927\u5ba2\u6237\u7684\u671f\u671b\u548c\u8981\u6c42<br \/>\n\u00bb \u5927\u5ba2\u6237\u670d\u52a1\u7684\u57fa\u672c\u5185\u5bb9\u548c\u5b9e\u65bd\u529e\u6cd5<br \/>\n\u00bb \u5ba2\u6237\u5bf9\u5458\u5de5\u670d\u52a1\u768412\u9879\u8bc4\u4f30\u6807\u51c6<\/p>\n<h5>\u8bfe\u7a0b\u7279\u8272<\/h5>\n<p>\u5728\u6211\u4eec\u7279\u6709\u7684\u57f9\u8bad\u6a21\u5f0f\u4e2d\uff0c\u7efc\u5408\u8fd0\u7528\u5404\u79cd\u65b9\u5f0f\u548c\u65b9\u6cd5\u6765\u8c03\u52a8\u5b66\u5458\u5b66\u4e60\u7684\u79ef\u6781\u6027\u548c\u53c2\u4e0e\u6027\uff0c\u6700\u7ec8\u8fbe\u5230\u5b66\u4e60\u7684\u76ee\u7684\uff1a\u7406\u89e3\u3001\u63a5\u53d7\u548c\u76f8\u4fe1\u65b0\u7684\u89c2\u5ff5\u548c\u65b9\u6cd5\uff0c\u5e76\u81f4\u529b\u4e8e\u5728\u5de5\u4f5c\u548c\u751f\u6d3b\u4e2d\u8fd0\u7528\u8fd9\u4e9b\u65b9\u6cd5\u6765\u63d0\u5347\u81ea\u5df1\u548c\u63d0\u9ad8\u56e2\u961f\u7684\u7ee9\u6548\u3002\u6bcf\u4e2a\u4e3b\u9898\u5c06\u8fd0\u7528\u5230\u4ee5\u4e0b\u4e0d\u540c\u7684\u5f62\u5f0f\u548c\u65b9\u6cd5\uff1a<br \/>\n1. \u4e92\u52a8\u6f14\u7ec3\u73af\u8282<br \/>\n\u00bb \u5f00\u573a\u5206\u4eab\u3001\u6d3b\u52a8<br \/>\n\u00bb \u6d3b\u52a8\u548c\u6e38\u620f\u4f53\u9a8c<br \/>\n\u00bb \u8da3\u5473\u7ba1\u7406\u7ec3\u4e60<br \/>\n\u00bb \u89d2\u8272\u6f14\u7ec3<br \/>\n2. \u7ba1\u7406\u5927\u5e08\u89c6\u9891<br \/>\n3. \u73b0\u573a\u8bb2\u5e08\u5f15\u5bfc\u4e0e\u542f\u53d1<br \/>\n\u00bb \u6545\u4e8b\u5f15\u5bfc<br \/>\n\u00bb \u6848\u4f8b\u8ba8\u8bba\u548c\u89e3\u6790<br \/>\n4. \u5b9e\u8df5\u4e0e\u5e94\u7528<br \/>\n\u00bb \u884c\u52a8\u8ba1\u5212\u4e0e\u5b9e\u8df5<br \/>\n\u00bb \u540e\u7eed\u8ddf\u8e2a\u548c\u8f85\u5bfc<br \/>\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"\u8bfe\u7a0b\u4e3b\u8bb2\">\n\u6682\u65e0\u4fe1\u606f<br \/>\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"\u8bfe\u7a0b\u7eb2\u8981\">\n<h5>\u4e00\u3001\u5ba2\u6237\u670d\u52a1\u7684\u6b63\u89c2\u5ff5\uff08\u5185\u90e8\u4e0e\u5916\u90e8\u5ba2\u6237\uff09<\/h5>\n<p>1. \u4f01\u4e1a\u548c\u4e2a\u4eba\u7684\u4ef7\u503c\u53d6\u51b3\u4e8e\u4f60\u63d0\u4f9b\u670d\u52a1\u7684\u6570\u91cf\u548c\u4ef7\u503c\uff0c\u8981\u503c\u66f4\u591a\u5c31\u8981\u670d\u52a1\u66f4\u591a<br \/>\n\u00bb \u6811\u7acb\u4e3b\u52a8\u670d\u52a1\u548c\u627f\u62c5\u4e2a\u4eba\u8d23\u4efb\u7684\u610f\u8bc6\u662f\u4f01\u4e1a\u6216\u4e2a\u4eba\u5de5\u4f5c\u7684\u57fa\u7840<br \/>\n\u00bb \u5efa\u7acb\u5353\u8d8a\u7684\u670d\u52a1\u8425\u9500\u4eba\u5458\u5fc5\u987b\u5177\u5907\u7684\u4e24\u79cd\u5fc3\u6001\uff1a\u79ef\u6781\u7684\u5fc3\u6001\u548c\u6b23\u8d4f\u4eba\u7684\u591a\u6837\u6027<br \/>\n\u00bb \u6811\u7acb\u505a\u670d\u52a1\u5c31\u662f\u505a\u7ec6\u8282\u548c\u505a\u5c0f\u4e8b\uff0c\u5c31\u662f\u505a\u4eba\u9645\u5173\u7cfb\u7684\u7406\u5ff5<br \/>\n2. \u6811\u7acb\u4e0d\u8bf4\u201c\u4e0d\u201d\u7684\u670d\u52a1\u548c\u4e0d\u8bf4\u201c\u4ed6\u4eec\u201d\u53ea\u8bf4\u201c\u6211\u4eec\u201d\u7684\u8d23\u4efb\u627f\u62c5\u7406\u5ff5<br \/>\n3. \u4e0d\u4ec5\u4ec5\u53ea\u662f\u6ee1\u8db3\u5ba2\u6237\u9700\u6c42\uff0c\u53ea\u6709\u8d85\u8d8a\u5ba2\u6237\u671f\u671b\u7684\u670d\u52a1\u624d\u80fd\u9020\u5c31\u5fe0\u8bda\u7684\u5ba2\u6237<br \/>\n4. \u521b\u9020\u201c\u7ec8\u751f\u5ba2\u6237\u201d\uff08Life-Time-Customer\uff09<\/p>\n<h5>\u4e8c\u3001\u5ba2\u6237\u670d\u52a1\u5206\u6790\u7684\u5de5\u5177\u548c\u65b9\u6cd5<\/h5>\n<p>1. \u5ba2\u6237\u670d\u52a1\u7684\u8fc7\u7a0b\u4e2d\u5982\u4f55\u5b9e\u73b0\u670d\u52a1\u7684\u8de8\u8d8a\uff1a<br \/>\n\u00bb \u666e\u901a\u670d\u52a1<br \/>\n\u00bb \u671f\u671b\u670d\u52a1<br \/>\n\u00bb \u589e\u5f3a\u670d\u52a1<br \/>\n\u00bb \u6f5c\u5728\u670d\u52a1<br \/>\n2. \u73b0\u573a\u5b9e\u8df5\u6f14\u7ec3\uff1a\u5982\u4f55\u6316\u6398\u5ba2\u6237\u589e\u5f3a\u548c\u6f5c\u5728\u9700\u6c42\uff0c\u4ece\u800c\u57f9\u80b2\u201c\u7ec8\u751f\u5ba2\u6237\u201d\u3002<br \/>\n3. \u6848\u4f8b\u8ba8\u8bba\uff1a\u4ed6\u4eec\u662f\u600e\u4e48\u8d62\u5f97\u66f4\u9ad8\u5229\u6da6\u7684\uff1f<br \/>\n4. \u5353\u6709\u6210\u6548\u7684\u670d\u52a1\u6765\u6e90<br \/>\n\u00bb \u503e\u542c\u5ba2\u6237\u7684\u58f0\u97f3\uff08Customer Sneeze\uff09<br \/>\n\u00bb \u6388\u6743\u4e00\u7ebf\u5458\u5de5<br \/>\n\u00bb \u4e00\u7ebf\u5458\u5de5\u7684\u8d23\u4efb\u611f\u548c\u4ef7\u503c\u611f\u7684\u5f62\u6210<br \/>\n\u00bb \u6709\u6548\u7684\u670d\u52a1\u6e90\u4e8e\u5408\u4f5c<br \/>\n5. \u5ba2\u6237\u6d41\u5931\u6e90\u4e8e\u4ef7\u503c\uff08Value\uff09\u3001\u7cfb\u7edf\uff08System\uff09\u4ee5\u53ca\u4eba\u5458\uff08Human\uff09\u7b49\u4e09\u65b9\u9762\u7684\u95ee\u9898<br \/>\n6. \u8ba8\u8bba\u5b9e\u9645\u5de5\u4f5c\u4e2d\u5ba2\u6237\u662f\u5982\u4f55\u6d41\u5931\u7684<br \/>\n7. \u5ba2\u6237\u670d\u52a1\u6d41\u7a0b\u7684\u8bbe\u8ba1\u4e0e\u521b\u65b0<\/p>\n<h5>\u4e09\u3001\u5ba2\u6237\uff08\u5185\u90e8\u4e0e\u5916\u90e8\u5ba2\u6237\uff09\u6295\u8bc9\u7684\u5904\u7406\u7b56\u7565\u4e0e\u6b65\u9aa4<\/h5>\n<p>1. \u7ecf\u5178\u6848\u4f8b\u5b66\u4e60\uff1a\u5b8c\u7f8e\u7684\u670d\u52a1\u5f25\u8865<br \/>\n2. \u53d8\u62b1\u6028\u5ba2\u6237\u4e3a\u5fe0\u8bda\u5ba2\u6237\u7684\u7edd\u62db\uff1a\u5f39\u56de\u5f0f\u670d\u52a1\u5f25\u8865\u6280\u5de7\uff08BouncingBack)<br \/>\n3. \u638c\u63e1\u6709\u6548\u629a\u6170\u60c5\u7eea\u9ad8\u5ea6\u6fc0\u52a8\u5ba2\u6237\u7684\u65b9\u6cd5<br \/>\n4. \u5904\u7406\u5ba2\u6237\u6295\u8bc9\u7684\u4e09\u4e2a\u7ef4\u5ea6<br \/>\n\u00bb \u6001\u5ea6\uff1a\u6001\u5ea6\u51b3\u5b9a\u627f\u62c5\uff0c\u627f\u62c5\u51b3\u5b9a\u7ed3\u679c<br \/>\n\u00bb \u6d41\u7a0b\uff1a\u51b3\u5b9a\u7a33\u5b9a\u6027<br \/>\n\u00bb \u7b56\u7565\uff1a\u5408\u9002\u7684\u53d8\u901a\uff0c\u5e73\u8861\u77ed\u3001\u4e2d\u3001\u957f\u671f\u7684\u53cc\u8d62\u5408\u4f5c<br \/>\n\u00bb \u7834\u89e3\u670d\u52a1\u7684\u7b49\u5f0f\uff1a\u201c\u6d41\u7a0b-\u70ed\u60c5=\u5b98\u50da\u201d\u3001\u201c\u70ed\u60c5-\u6d41\u7a0b=\uff1f\u201d<br \/>\n5. \u5148\u5904\u7406\u60c5\u7eea\uff0c\u518d\u5904\u7406\u4e8b\u60c5<br \/>\n\u00bb 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\u7ec8\u751f\u5ba2\u6237\u5e26\u6765\u7ec8\u751f\u4ef7\u503c\uff08Life-Time-Value\uff09<br \/>\n2. \u8d85\u8d8a\u671f\u671b\u662f\u670d\u52a1\u8425\u9500\u6210\u529f\u7684\u4e07\u80fd\u94a5\u5319<br \/>\n3. \u670d\u52a1\u63a8\u52a8\u9500\u552e\uff08Service Driving Sales\uff09<br \/>\n\u00bb \u4e13\u4e1a\u4ef7\u503c<br \/>\n\u00bb \u6d41\u7a0b\u4ef7\u503c<br \/>\n\u00bb \u4eba\u6587\u5173\u6000<br \/>\n\u00bb \u5dee\u5f02\u5316\u7b56\u7565\uff08\u4e0e\u4f17\u4e0d\u540c\u7684\u670d\u52a1\u5e26\u6765\u4e0e\u4f17\u4e0d\u540c\u7684\u4ef7\u503c\uff09<br \/>\n\u00bb \u8d85\u8d8a\u4ef7\u683c\u7ade\u4e89\u7684\u5173\u952e<br \/>\n4. \u5ba2\u6237\u7684\u5206\u7ea7\u7ba1\u7406<br \/>\n5. 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